Welcome to the Packaging Line
Do you have a comment, enquiry or complaint about consumer packaging?
The Australian Packaging Covenant (APC) provides a mechanism for consumers to make a complaint and receive help and advice about the consumer packaging of APC Signatories.
You can contact the APC Packaging Line with details of your enquiry about the design and use of packaging materials or your complaint about problematic packaging.
Contact the APC Packaging Line
Download the enquiry form (PDF) and email or mail to to the APC.
Mail: GPO Box 4216 Sydney NSW 2001
Phone: 1300 30 80 301300 30 80 30 (Monday to Friday 9am to 5pm)
What does the APC Packaging Line cover?
Consumer packaging created, supplied or used by parties who have signed the Australian Packaging Covenant. A Signatory may market their products under many brands. The APC Packaging Line can assist you in identifying a brand owner.
The packaging may be made of any material or combination of materials for the containment, protection, marketing or handling of consumer products (including the distribution packaging) in Australia.
What happens when you forward an enquiry or complaint form to us?
APC Packaging Line staff will record your enquiry or complaint within two working days in a log created for this purpose.
1. The Packaging Line determines the nature of the request and responds to you within three working days, when it is a general request for information.
2. If your general enquiry is best answered by a specialist, the Packaging Line will refer your enquiry to them within three working days. The specialist will respond directly to you within twenty working days.
3. If your enquiry is a more specific request that relates to product packaging created by an APC Signatory (Brand Owner), the Brand Owner will respond directly to you within twenty working days.
Information for APC Signatories
If you require assistance or information about your obligations as an APC Signatory with regard to the Packaging Line, please contact us.
About the APC
The Australian Packaging Covenant (APC) is a commitment by governments and industry to the sustainable design, use and recovery of packaging. Funding and other support for the implementation of the APC is provided by the Commonwealth, state and territory governments and industry.
Read more at www.packagingcovenant.org.au